Come be part of an exciting IT firm that services the Twin Cities metro area. Our clients rely on us for day-to-day technical support for their IBM i, iSeries and AS/400 environments. We also support a large customer base of IBM i environments in the cloud.
If you are looking to put your IBM i skills to work and increase your skills, we have the position for you. We perform backups, migrations, release updates, PTF’s, disaster recovery testing, system installations and system administration.
Position Details:
- Full time position, normally regular business hours with occasional prescheduled after hours work.
- This is a salary based position that includes service efficiency, productivity and monthly incentives.
- Position reports to the President and Vice-President
Skills, Key Duties & Responsibilities:
- 5 + years IBM i (AS400) technical support or operator experience.
- Provide a high level of customer service with excellent communication skills.
- Publish project scope, implementation, and design documentation.
- Assist with system administration
- Perform release updates
- Setup and monitor backups
- Install PTF’s and fixes
- Setup LPARS
- Perform system restores and disaster testing
- Some help desk tasks
- Troubleshoot system problems
- Work as a member of a support team and individually
- Work is mostly performed from our office with a small amount of onsite work at client locations
- Be excited to work at many client locations with different people and personality types.
- Ability to deploy both simple and complex solutions and provide ongoing support of client’s existing environment.
- Gain and maintain partner certifications which will be obtained through online training.
- Develop strong customer relationships to promote deeper involvement by our sales and services team.
- IBM Flash Storage experience a plus
- Virtual Tape Library (VTL) experience a plus
We will consider candidates that don’t have all of the skills listed above that have a passion for technology and can demonstrate the ability to learn new skills quickly.
Soft Skills:
- Passion for great customer service.
- Self-motivated desire to learn new technology.
- Excellent phone, written and verbal communication skills.
- Ability to work on multiple priorities and/or projects simultaneously.
- Proven ability to work with little or no supervision
- High quality, detail-oriented approach to work.
- Excellent organizational skills.
- High level of initiative and dedication.
- Be a team player and have the willingness to lend a hand with any project, big or small.
Benefits Include:
- Highly competitive pay based on experience.
- Great opportunities for career advancement.
- Paid Medical and Dental plan for employee.
- 401k with employer matching.
- Disability and Life Insurance.
- Bonuses eligible.
- Vacation and paid time off.
- Great working environment.
CPS Technology Solutions has been providing IT systems and solutions to clients for over 30 years. We achieve to exceed our customer’s expectations every day by providing real value and becoming their trusted partner.
Send resumes to: Employment@cpsts.com