CPS Managed Services for IBM iSeries
When you lose your IBM expert for whatever reason and you need a cost-effective reliable solution.
Free-up your IT department, improve efficiency and reduce costs – all while adding expert level skills to your organization with CPS IBM iSeries Managed Services. CPS offers a comprehensive suite of remote managed services for IBM i clients including remote administration, hosted iSeries, IBM i as-a-service, Disaster recovery, monthly service health checks and more. Our clients have typically seen 75% overall savings compared to internal staffing options – with less worry and time spent managing to employee turn over.
SILVER
as low as $395 per month*
• 2 business hours return call
• Up to 3 contacts can request support
• Adding & deleting users when requested
• Problem troubleshooting & determination
• Update IBM License keys when required
• Resetting DST/SST profiles
• Problem determination with customers own backup designs/CL’s – i.e. reviewing job logs, error messages, tape initializations, tape load/unloads. Determining if specific objects are saved or why it didn’t save (object locks, missing or damaged objects, etc.)
• Identifying/ending CPU intensive jobs
• Jobs using up DASD beyond 90% utilization
• System cleanup assistance
• Re-setting Ops Console due to networking changes/relocation, failed console connectivity due to varied off/failed DSP01 or not in controlling Subsystem.
• Providing services/instruction for Client Access – Setting up 5250 session creation
• User password resets
• Cancelling jobs or troubleshooting job problems
• iSeries Administration tasks
• Answering messages
• Starting and stopping of Subsystems or customer applications
• Configuration of any new devices (workstations or printers)
GOLD
as low as $995 per month*
• Everything included in Silver Plan
• 1 business hour return call
• Up to 5 contacts can request support
• Monitoring software installed for messaging and performance (subscription included in monthly plan)
• Drive mapping for file downloads, FTP processes, identifying/troubleshooting root-cause for lost/failed connections – often due to incorrect addressing/firewall blockages for TCP/IP ports, power outages/brownouts, power supply’s, UPS surges.
• SMTP mail server issues/configurations, NetServer failures/disabled profiles,
HTTP Server jobs/instances not running, restarting subsystems due to incorrect/improper IPL’s.
• Resolving Failed/improperly configured IP printers/printers with user errors/MSGW. Report retrieval/distribution.
• Guidance on basic backup concepts – i.e. explaining backup menu’s/options, coordinating changes in accordance with media setup/rotation & Identifying proper media, basic documentation.
• Restore of data from tapes if needed
*Ask about a customized plan for you. We can tailor a managed service plan to meet your specific needs.
All plans provide coverage Monday-Friday from 7 a.m. – 6 p.m. CST.
All plans include an initial review and written summary of findings when managed services begin. Customer must maintain hardware maintenance and SWMA. Application Software support is not included, customer needs to maintain software support with software vendors.
Do you need help with security, single sign on, or disk space in your organization? Let’s talk about how our experts can best help you.